As Tbilisi continues to grow, the number of vehicles on the road is rising. With this growth comes the vital need for auto insurance. A key aspect of this insurance is the claims process, which can often be complicated and stressful. Research by IPM shows that Tbilisi citizens who rely on auto insurance place significant importance on having a competent claims manager at their insurance company. This post examines why such expertise is crucial for a smooth claims experience. Understanding the...

Tbilisi, the vibrant heart of Georgia, is experiencing a remarkable shift in its entertainment scene. A recent study by the IPM reveals an intriguing trend: cinema ticket sales are now exceeding traditional theater attendance. This transformation reflects profound changes in how residents of Tbilisi engage with entertainment, raising important questions about the future of cultural experiences in the city. As Tbilisi redefines its entertainment landscape, understanding the reasons behind...

The banking sector in Georgia has rapidly evolved in recent years. A recent study by the IPM reveals an essential factor influencing customer satisfaction in this dynamic environment: employee competence. The study indicates that the skills and knowledge of bank employees significantly shape customer experiences, ultimately determining the success of financial institutions in the region. According to the IPM, banks that focus on enhancing employee competence can expect to see higher customer...